Refunds & Cancellations

Last updated: 22 August 2026

LapSMS is a prepaid service: you load a wallet in South African Rand (ZAR) and spend it on SMS messages. Because everything is prepaid and itemised in your ledger, our refund policy is simple and generous. This policy forms part of our Terms of Service.

1. Failed messages are never charged

You are only charged for messages that the mobile networks deliver. If a network reports that a message failed, the amount held for that message is released back to your wallet automatically - no request needed. Every charge and release is visible in your wallet ledger.

2. Refunds of unused wallet credit

You may request a refund of any unused wallet credit that you paid for, at any time and for any reason. To request a refund, email support@lapsms.co.za from the email address on your account, stating the amount you would like refunded.

Refunds are processed within 7 business days of the request being confirmed, to the same card that was used for the original payment, via our payment processor Payfast by Network. A refund will never exceed the amount of the original payment. No administration or cancellation fee is charged. Promotional (welcome) credit that you did not pay for is excluded from refunds.

3. Duplicate or erroneous payments

If you are charged twice for the same top-up, or a payment is taken in error, we will refund the duplicate or erroneous amount in full to the original card within 7 business days of confirming the error. Contact support@lapsms.co.za with the payment reference from your Payfast receipt.

4. Service unavailability

The provision of our services is subject to availability. In cases where we are unable to provide a service you have paid for, LapSMS will refund the client in full within 30 days.

5. Cancelling your account

There are no contracts, subscriptions or minimum terms. You may stop using the Service at any time without penalty. If you wish to close your account entirely, email support@lapsms.co.za and we will close the account and refund any remaining paid-for wallet credit to your original payment card within 7 business days.

6. What cannot be refunded

Charges for messages that were successfully delivered to the recipient's network cannot be refunded, since the service has been consumed. Promotional or welcome credit granted free of charge has no cash value and cannot be refunded or transferred.

7. Disputes

If you believe a charge in your ledger is wrong, contact us at support@lapsms.co.za with the message or payment reference. We investigate every dispute and respond within one business day. Where we find an error, we correct it and refund or credit the difference immediately.

8. Contact

All refund, cancellation and billing queries: support@lapsms.co.za. We respond within one business day.